Refund and Cancellation Policy

1. Contact Details

2. Refund Window for Original Purchases

You may request a refund within 14 calendar days of your original purchase of a paid TheUrlInsights plan.

This window applies to an original purchase of a monthly or annual subscription or a lifetime-access plan, where offered. It is a period in which you may submit a request; it does not guarantee approval of every request.

We will review requests in accordance with this policy, the terms disclosed at checkout, the payment provider’s procedures, and applicable law.

If applicable law gives you a stronger or longer refund right, that right takes precedence over this policy.

3. Refunds for Subscription Renewals

We do not offer voluntary refunds for subscription renewal charges.

If you do not want your subscription to renew, cancel it before the next billing date using the subscription-management or cancellation options provided through your Lemon Squeezy order or account links, where available.

Cancellation generally stops future renewals. It does not automatically refund a charge already made.

This no-voluntary-refund rule does not remove any refund, cancellation, or other remedy required by applicable law. It also does not prevent the payment provider from taking action under its own terms or procedures.

4. When a Refund May Be Considered

Within the original-purchase refund window, we may consider requests involving circumstances such as:

• A paid feature does not work substantially as described and we cannot resolve the issue within a reasonable time.
• A technical problem prevents access to a material part of the paid service and we cannot provide a reasonable fix.
• You were charged more than once for the same purchase by mistake.
• A charge appears to have been made in error or without authorization, subject to verification and the applicable payment provider’s process.
• A refund or other remedy is required by applicable law.

If your request concerns a technical issue, we encourage you to contact support so we can investigate and, where possible, resolve the problem.

5. Situations Where a Refund May Not Be Available

Except where required by law or otherwise approved by us, a refund may not be available for:

• An original-purchase request submitted after the 14-day refund window.
• A subscription renewal charge, under our no-voluntary-renewal-refund policy.
• A change of mind after using the paid features.
• A failure to achieve a particular search ranking, SEO result, traffic level, or business outcome.
• Problems caused by third-party websites, browser settings, network restrictions, or services outside our reasonable control.
• A limitation that was clearly disclosed before purchase and does not give rise to a remedy under applicable law.

These examples do not restrict any rights that cannot legally be excluded.

6. Subscription Cancellation

Subscriptions may renew automatically at the price and billing frequency shown at checkout until canceled or otherwise ended.

To avoid a future renewal charge, cancel your subscription before the next billing date through the subscription-management options provided with your Lemon Squeezy order or account, where available.

Unless the checkout terms or applicable law provide otherwise, access generally continues until the end of the period already paid for.

It is your responsibility to check that cancellation has been completed and to retain any confirmation provided by the payment provider.

7. Lifetime-Access Purchases

If a lifetime-access plan is offered, it is a one-time purchase rather than a recurring subscription.

You may request a refund within 14 calendar days of the original purchase, subject to this policy, the checkout terms, and applicable law.

“Lifetime access” refers to access for the supported product lifetime as described at the time of purchase. It does not guarantee that the Service will operate forever or that every future feature will be included.

8. Free Plans and Trials

The free plan is not eligible for a purchase refund because it does not require a paid purchase.

If a trial is offered, review the trial duration, included features, and any conversion or billing terms shown when you activate it. If the trial converts to a paid subscription, the price and renewal terms presented at checkout will apply.

If you believe you were charged incorrectly during or after a trial, contact support@theurlinsights.com so we can investigate. Any refund will be handled in accordance with the original-purchase or renewal rules above and applicable law.

9. How to Request a Refund

To submit a refund request, email support@theurlinsights.com.

Please include:

• The email address used at checkout
• Your Lemon Squeezy order number or transaction reference, if available
• The plan purchased
• The purchase date or renewal date
• A brief explanation of the reason for your request
• Relevant details about any technical issue, if applicable

Do not send your full payment-card number, password, or other sensitive authentication information.

We aim to acknowledge and review refund requests within three business days. This is a response target, not a guarantee that every request will be resolved within that time. We may request additional information before making a decision.

10. Refund Processing

If a refund is approved, it will be processed through Lemon Squeezy in accordance with the payment provider’s procedures and the payment method used.

The time required for the funds to appear in your account depends on the payment provider and your bank. We cannot guarantee a specific posting date.

A refund may result in the removal of paid-plan access or other entitlements associated with the refunded purchase.

Lemon Squeezy’s own terms and procedures also apply to transactions handled through its checkout. Lemon Squeezy states that it may issue refunds within 60 days of purchase at its discretion to help prevent chargebacks. This does not mean that every customer is automatically entitled to a refund within 60 days.

11. Duplicate or Unauthorized Charges

If you believe you were charged twice or a transaction was not authorized, contact support@theurlinsights.com as soon as possible.

We will review the available purchase information and work with the payment provider where appropriate. You may also have rights or reporting options through your payment provider or financial institution.

Nothing in this policy prevents you from exercising rights available under applicable law.

12. Chargebacks and Payment Disputes

If you do not recognize a charge, contact us or use the contact information in your Lemon Squeezy receipt so we can help identify the transaction.

Lemon Squeezy handles payment disputes and chargebacks under its procedures. A refund request to us does not remove any rights you have under applicable law or through your payment provider.

13. Changes to This Policy

We may update this policy to reflect changes to our plans, payment arrangements, or legal requirements. We will update the “Last updated” date when changes are made and provide notice where required by law.

Changes to this policy will not remove rights that applicable law requires us to preserve.

14. Contact

For refund, cancellation, or billing questions:

• Support: support@theurlinsights.com
• General enquiries: info@theurlinsights.com
• Privacy matters: privacy@theurlinsights.com